MONTECITO, CA – April 12th - 18th is National Public Safety Telecommunicators Week, (formerly known as: Dispatcher Appreciation Week).
The Montecito Fire Protection District would like to acknowledge and thank our dispatchers for their dedication, hard work and amazing skills. They truly are our everyday heroes!
The Montecito Fire Communications Division (South Coast Dispatch) proudly serves the community with the highest degree of professionalism. The Communications Division is currently staffed with three full time Public Safety Dispatchers and our Communications Supervisor who are responsible for the receipt, disposition, and the documentation of telephonic and radio calls for routine and emergency matters for both the Montecito and Carpinteria-Summerland Fire Districts. Dispatchers answer and process four emergency lines, three non-emergency lines and several radio frequencies. They are responsible for handling all "9-1-1" calls generated within the communities of Montecito, Carpinteria and Summerland.
The Dispatch Center is staffed 24 hours a day. It is the responsibility of the Public Safety Dispatcher to accurately and as quickly as possible, identify the nature of your call and assist in solving the problem. The dispatcher is the critical link between the citizen and the firefighters, as they are responsible for screening calls and transferring that information to the firefighters and emergency personnel.
Because each incoming call is unique and can vary from a request for general information to a report of a life threatening incident, the dispatcher must ask specific questions to accurately prioritize the call and assign it to the firefighters. The dispatcher's most important focus is firefighter and citizen safety. The faster this critical information is obtained determines how quickly firefighters are able to respond.
South Coast dispatchers strive to render the highest level of service, working side by side with the community. When requesting services for non-emergency/non-life threatening situations, we ask the public to keep in mind that emergency calls have priority over non-emergency calls and response time is determined by call volume.